Speak to a Furniture expert live

Speak to an in-store expert now for your live Furniture shopping experience, in-store or at home

Speak to a Furniture expert live

Speak to an in-store expert now for your live Furniture shopping experience, in-store or at home

WHAT YOU’RE SAYING...

... about our online service

“Excellent online customer service. I am a new graduate shopping for a couch for my first flat. The staff member I spoke to gave me very detailed advice on the different types of couches around. She stayed within my budget and I am very pleased with this online service.”

“Excellent online customer service. I am a new graduate shopping for a couch for my first flat. The staff member I spoke to gave me very detailed advice on the different types of couches around. She stayed within my budget and I am very pleased with this online service.”

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FREQUENTLY ASKED QUESTIONS

INSTANT CALLS AND ONLINE APPOINTMENTS

What is the difference between an instant call and an online appointment?

An instant call will connect you with one of our in-store home and furniture experts there and then. Alternatively, you can make an online appointment for a future time and date.

An instant call will connect you with one of our in-store home and furniture experts there and then. Alternatively, you can make an online appointment for a future time and date.

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What can I use the service for?

The service is a way for you to get expert product advice on homeware, sofas and other furniture from our colleagues in store. For any order details or queries not related to these products, please contact our customer services team, who will be happy to help.

The service is a way for you to get expert product advice on homeware, sofas and other furniture from our colleagues in store. For any order details or queries not related to these products, please contact our customer services team, who will be happy to help.

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Will I be seen on the call?

It’s completely up to you whether to turn your camera on or off. We do however need your microphone to be on so we can talk.

It’s completely up to you whether to turn your camera on or off. We do however need your microphone to be on so we can talk.

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How do I order fabric samples?

Get a feel for our fabrics by ordering up to six free swatches. You can order your swatches here Sample swatches are only available on sofas & armchairs. Excludes beds, divans, dining chairs, headboards. Your samples will take approximately 5-7 days to arrive

Get a feel for our fabrics by ordering up to six free swatches. You can order your swatches here Sample swatches are only available on sofas & armchairs. Excludes beds, divans, dining chairs, headboards. Your samples will take approximately 5-7 days to arrive

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How do I cancel or rearrange my appointment?

You can reschedule or cancel your appointment by following the link in your booking confirmation email.

You can reschedule or cancel your appointment by following the link in your booking confirmation email.

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